PRIVACY POLICY
This policy explains how Junfeng's Canada website collects, uses, shares, retains, and protects personal information when you enquire about or use China-to-Canada logistics services.
We need limited sender, recipient, goods, and order information to assess routes and prices, operate warehousing and transport, coordinate customs, and complete delivery in Canada.
We process information only to provide services, meet legal obligations, maintain security, or support another reasonable business need.
QUICK NAVIGATION
Guangzhou Junfeng Supply Chain Service Co., Ltd. ("Junfeng", "we", or "us") operates this Canada website and provides the related logistics services.
This policy applies to ca.junfengfast.com and relevant interactions through our official telephone, WeCom, WhatsApp, and other service channels.
Name, telephone number, messaging account, company details where applicable, and enquiry content.
Recipient name, telephone number, complete address, province, city, street, unit or residence details, and postal code.
Item names, category, quantity, brand, model, material or ingredients, declared value, weight, dimensions, packing, special properties, photographs, and related evidence.
Warehouse records, identifiers, measurements, packing work, route and charge details, transport status, customs status, delivery events, and support or claim records.
Visit time, pages viewed, source, IP address, browser, device, operating system, and basic network information used for operation, security, analytics, and improvement.
Information supplied for a logistics enquiry is not automatically used for unrelated purposes.
If you provide another person's information, you must have reasonable authority to do so for the requested logistics service. We use recipient details to assess destinations, prepare necessary transport or customs documents, complete delivery, and resolve address or delivery exceptions.
We may share information needed for fulfilment with airlines, shipping lines, transport providers, warehouses, customs agents, Canadian delivery providers, website and security vendors, and competent authorities.
Only information reasonably needed for the relevant service should be provided to each recipient.
China-to-Canada logistics inherently requires some recipient, address, goods, and order information to be transferred between countries and shared with overseas fulfilment partners. We limit transfers to the information needed for transport, customs, and delivery.
The website may use cookies or similar technologies for core functions, traffic measurement, security, and service improvement. Browser controls may restrict cookies, although some functions can be affected.
We retain information only as long as reasonably needed for enquiries, fulfilment, after-sales support, claims, accounting, customs, tax, dispute resolution, security, and legal requirements. Information may then be deleted, anonymised, or securely disposed of where appropriate.
We use reasonable organisational and technical measures to restrict unauthorised access, alteration, disclosure, loss, or misuse. No internet transmission or storage system can guarantee absolute security.
Subject to applicable law, you may ask about, access, correct, supplement, or delete your information; withdraw consent where processing relies on consent; or raise a concern. We may verify identity and may retain records required for completed logistics, customs, finance, tax, or disputes.
WeCom, WhatsApp, and other third-party platforms process information under their own privacy terms. This policy does not replace those third-party policies.
Our logistics website is not designed specifically for children. A guardian or other authorised person should provide any necessary information relating to a minor.
Unless specifically required for a legitimate service need, do not send bank or payment passwords, verification codes, account passwords, unrelated identity-document images, or other highly sensitive information.
Junfeng does not request banking passwords, payment passwords, or login credentials to prepare an ordinary logistics quote.
We may update this policy as routes, website functions, processing practices, or legal requirements change. The current version and last-updated date will be published here.
Contact Junfeng to ask about, correct, or otherwise address your information.